24-hour format setup
Connective
Use Connective commission statements with MyLoanBook. If the format is new, our dev team will add support within 24 hours.
How statements arrive
Export the original commission statement from your Connective portal and upload it during assisted onboarding. If the layout is new to MyLoanBook, our dev team will add support within 24 hours.
What MyLoanBook reads
- The same six fields every aggregator statement carries in some form: client, loan account, lender, settlement date, balance and the commission paid to you.
- Payment-type or description fields, so trail, upfront, discharge, arrears and clawback lines can be separated.
- The GST-inclusive commission paid to the broker, which becomes the income figure.
Notes
- Upload the original, unmodified commission export during assisted onboarding.
- If MyLoanBook does not recognise the statement format, our dev team will add support within 24 hours of receiving it.
- Your source file is used only for your account setup and parser validation under the product's data controls.
Send a Connective statement. We'll add the format within 24 hours.
Share the original export during onboarding and our dev team will configure and validate support for your statement layout.
Frequently asked questions
Can I use MyLoanBook with Connective today?
Yes, through assisted onboarding. Upload your original Connective commission statement and, if the format is new to MyLoanBook, our dev team will add support within 24 hours. We validate the client, loan, lender, balance and paid-commission fields before the importer is used on the rest of your history.
What do you need from me to add support?
The original, unmodified commission export and a short confirmation of how its columns are used. We check the statement period, payment types, loan identifiers, balances and the amount actually paid to the broker. This lets us distinguish trail, upfront, discharge, arrears and clawback lines without relying on generic column guesses.
Will my data be stored during testing?
Files supplied for a new format are used for your account setup and parser validation under the product's data controls. Product data is stored in Sydney, isolated per account and never sent to an AI model. The public home page accepts no files at all: its lost-trail example is an illustration built from fictional figures.
Related
In MyLoanBook
Last reviewed 15/09/2026
Sources: Connective (accessed 05/09/2026)