Features
Back-book intelligence that works beside your CRM.
Current founder-led access starts with aggregator statement accuracy, book risk and manual retention workflows. New statement formats are added within 24 hours; planned capabilities remain clearly labelled.
Open a client and see exactly what they have
Your CRM records what settled. It does not tell you which of those loans is still open today, what the balance is now, or how much is sitting in offset. MyLoanBook rebuilds each client's current position from the commission statement your aggregator already sends you.
- Every active loan with lender, rate, balance and settlement date
- Balance net of offset, estimated from the trail the lender actually paid
- Fixed-rate and interest-only expiry dates on the same screen
- Loans that stopped paying trail or discharged, flagged from the statement
Client positionSee your entire trail book at a glance
Turn each imported aggregator statement into a traceable view of the book, the income it produced and what changed.
- Manual aggregator statement upload
- Assisted historical preload
- Trail, upfront and discharge tracking
- Lender concentration analysis
- Run-off rate monitoring
Lost-trail comparisonSee clawback exposure before it becomes a surprise
Place each loan on its clawback timeline and estimate exposure from the applicable commission terms.
- Clawback-window timeline
- Lender-specific schedule inputs
- Upfront exposure estimate
- Client contact reminders
- Imported clawback line history
Clawback exposureTurn at-risk clients into retained clients
A manual workflow to manage repricing from first contact to the lender's offer and confirmed client outcome.
- Visual pipeline management
- Lender-specific manual playbooks
- Offer and outcome history
- Rate alerts
- Attended portal automation — planned
Retention workflowKeep manual client reviews on a clear schedule
Organise annual reviews, fixed-rate expiries and IO conversions without replacing your CRM or automating the recommendation.
Keep the broker in control of each client message
Start with reusable email and native-phone SMS handoff. Provider delivery, questionnaires, replies and booking expand only after consent and unsubscribe flows are proven.
Build a transparent trail book estimate
A core estimate built from imported trail, with visible assumptions for planning conversations.
Integrations
Bring the statement you already receive.
MyLoanBook supports multiple aggregator commission formats. Manual upload is the current baseline, with assisted history for early cohorts.
Known statement format
Import it during onboarding and start building the book history.
New statement format
Upload it and our dev team will add support within 24 hours.
FAQ
Questions about the features.
Do I need to change my CRM?
No. MyLoanBook is intentionally positioned alongside the CRM you use to write loans. It starts from the commission statement and focuses on the retained book, income integrity and client-retention workflow.
How often should I upload a commission file?
Every aggregator commission run. Manual upload is the current baseline and assisted historical preload is available in early cohorts. Prospective commission-email ingestion is planned for paid launch only after its queueing, retry and duplicate controls are proven.
Are features split across paid tiers?
Yes. Trail Analysis covers trail tracking, missing-income checks, run-off and projections for one broker. Pro adds one support user plus reviews, repricing, clawback alerts, valuation, branded PDFs and planned branded client portals. Complete is the only multi-broker plan and adds team controls, brokerage reporting and planned white-labelled outputs. Roadmap capabilities remain clearly labelled until released.
Can my admin staff use it?
Pro includes one non-writing support user alongside one writing broker. Complete includes three writing brokers and three support users and is the only plan designed for multiple brokers. Trail Analysis is for one broker only. Team invitations, roles and broker switching still need live multi-user validation, so team onboarding is assisted in the meantime.
Where is my data stored and who can see it?
In Sydney, in the AWS ap-southeast-2 region, with each broker's data isolated at the database row level so no one else's account can reach it. No AI model reads your statements. We never sell or share client data; the security page lists every service we use and where it runs.
Can I export my data?
Standard data export is included in Trail Analysis and above. Pro adds MyLoanBook-branded PDFs, while white-labelled PDF outputs are planned for Complete. Planned capabilities will remain labelled as planned until released.
Ready to see it in action?
Applications are open for founder-led founding access. Email nick@digitalbrokerlabs.dev to discuss fit and onboarding.